{"product_id":"jang-jeong-bin-the-service-is-great","title":"Jang Jeong-bin: The service is great.","description":"\u003cp\u003eIn a world where everything is served, our services are Stutt, or Grey? The best expert in our country, Professor Jean-Jin-Nin, has come to keep secret. Everybody's been experiencing service in their daily lives. The service that started with the small product has now become an insensible service, and the service itself is fused with the product to create a key competitiveness. Even if you give them free, instead of a service that follows them, they will make a profit. That is, in the so-called Wag the Bible, the time when the tail shakes the body. Silent Service, not talking to taxi guests, silent shopping basket, not looking for the help of a clerk. The market is changing fast enough to have the word \"untuck\" removed contact from the customer, and the customer's mind is changing. Products and services that touch your emotions more than function and performance move your customers. It's time to have a secret that captures the hearts of customers who move dozens of times a day. The book, which consists of three chapters, is based on the main basics of the service field: the principle of unalterable customer value. Two chapters deal with a one-dimensional service technology that is unique to the author who even makes his clients feel bad. The last three chapters introduce service strategies that prepare for future in the fourth Industrial Revolution and design services in service markets that change over time as technological advances move forward. For 30 years, the author, who combined professional service theories with various service field experience and lectures, fuses psychological methodology into service in the fourth Industrial Revolution era.\u003c\/p\u003e\n\u003c!-- kyobooks-enrichment: english summary above, importer facts below --\u003e\n\u003cp\u003e\u003cstrong\u003eKorean title:\u003c\/strong\u003e 서비스 그레잇\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKorean author:\u003c\/strong\u003e 장정빈\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKorean publisher:\u003c\/strong\u003e 영인미디어\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eISBN-13:\u003c\/strong\u003e 9791188258185\u003c\/p\u003e","brand":"Jang Jeong-bin","offers":[{"title":"Default Title","offer_id":54172588999020,"sku":"9791188258185","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1002\/3911\/4604\/files\/kyobooks-S000001912291-025cc2bf4347b2894b9113f7afb1a69746bf67d7964b2f4543358dbd7aac29be.jpg?v=1786372584","url":"https:\/\/checkout.kyobooks.com\/products\/jang-jeong-bin-the-service-is-great","provider":"KyoBooks","version":"1.0","type":"link"}